Champion Awards

 

 

Winners for the first ExamSoft Champion Awards!
 

Moving the Needle Award - Program with the most impressive accomplishment backed up with insightful data
David  Lenihan, Touro College of Osteopathic Medicine – NY

Nominees
 

Thought Leader Award - Individual that publically advocates for using assessments to fundamentally improve student learning and institutional effectiveness … one exam at a time
Jennifer Mathews, St. John Fisher College Wegmans School of Pharmacy
Eric Ermie, Ohio State University College of Medicine

Nominees

 

Helping Others Award - Program that goes above and beyond to spread best practices to help their peers succeed
Alejandra Zertuche, Feik School of Pharmacy at the University of the Incarnate Word
Anna-Maria Murray, Florida Coastal School of Law
Dr. Amy Baldwin, Dr. Zara Ross and Dr. Carey Williams, St. George's University

Nominees

 

Student Success Award - Program that uses exam feedback to strategically improve the trajectory of their students
Mary Ellen Shea, College of Human Medicine, Michigan State University

Nominees
 

Thanks Award - Individual that has no hesitation to call ExamSoft and speak their mind and that repeatedly helped the ExamSoft Team learn, improve and better ourselves
Jana Mulkern, Boston University School of Medicine

Nominees

 

All Nominees

Moving the Needle Award - Program with the most impressive accomplishment backed up with insightful data
 

Nominee: Gilles Leclerc
School: University of Montreal Faculty of Pharmacy
Giles helps faculty members to perform better in building exams, does promotions at the University level, and does promotions towards all Faculty of Pharmacy in Canada.

Nominee: David Lenihan
School: Touro College of Osteopathic Medicine – NY
Dr.  Lenihan from Touro College of New York, has been a champion for educating peers on how he uses “tagged” questions in embedded assessments to provide direct evidence of learning with real-time data, generated after each exam, to dramatically improve both student learning and retention rates. Dr. Lenihan's data has enabled Touro’s administration to improve program effectiveness, streamline the accreditation process, and increase board passing rates. We are able to identify struggling students and proactively intervene. This has decreased dropout rates from 8% to 2%, ultimately saving Touro more than $2 million.

Touro Osteo - NY has used ExamSoft's data to drastically alter the underlying economic system that drives its program. By using the item tagging and analytics, they have helped retention drop from 8% to 2% and saved more than $2 million, which accounts to a more than 100% ROI into ExamSoft's solutions on their end. Additionally, Dr. Lenihan has been a great advocate for ExamSoft, and his sharing of his success has helped drive more business to our company. Dr. Lenihan has "moved the needle" not only for us, but for his program and his students as well, and that shouldn't go unnoticed.

Nominee: Dr. Kerry Polizzi
School: College of Human Medicine, Michigan State University
Dr. Kerry Polizzi has lead the computer-based testing initiative at the College of Human Medicine for over a year. In that time, she has worked with a team of faculty, staff, and information management professionals to identify the CBT functions needed by the College for successful implementation. She lead a team that compared various CBT products, ultimately leading the College to choose ExamSoft. She worked closely with local IT and ExamSoft staff to request desired functions to be incorporated into the program. She has developed systematic CBT exam procedures and created multiple procedural documents for faculty, staff, and proctors to guide them through the CBT exam procedures. To date, four student examinations have been given with very minor technical problems that were quickly resolved. Due to Dr. Polizzi’s attention to detail and contingency planning, there were no procedural problems whatsoever. Dr. Polizzi’s enthusiastic leadership has been instrumental in the College’s adoption of CBT. Without it, there would be no computer-based testing.


Thought Leader Award - Individual that publically advocates for using assessments to fundamentally improve student learning and institutional effectiveness … one exam at a time
 

Nominee: Sharon Souter
School: University of Mary Hardin-Baylor Scott & White College of Nursing
Sharon Souter has facilitated the use of ExamSoft throughout the College of Nursing. She has encouraged and provided faculty with incentives to use ExamSoft throughout the curriculum. She has also served as a consultant within other programs to promote to the use of ExamSoft.  Lastly, she is up to date with ExamSoft use throughout the curriculum.

Nominee: Helena Russell
School: Eastern Virginia Medical School
Not only did Helena bring ExamSoft to the School of Health Professions, but she makes it a point to help anyone who comes to her door, at any time of the day. Helena gives all of her contact phone numbers in the notices of the exams, so that even the students can contact her if need be. She makes it a point to explain the use of all the reports to the faculty, so they can best use the information to determine if the content is being taught effectively.  

Nominee: Jayne Pawasausakas
School: University of Rhode Island College of Pharmacy
Dr. Matson and I were primarily responsible for our college acquiring and implementing ExamSoft.  Dr. Matson had the lead role for performing the cost analysis of our previous testing strategies compared with ExamSoft.  She also spent a considerable amount of time researching the environmental impact of transitioning away from paper-based testing.  She has presented her findings to our local peers, those at distant institutions through a poster presentation at AACP last year, and the webinar recently offered through ExamSoft.  She has been involved with the University's Online Learning department, which is looking to implement a testing strategy such as ExamSoft. Her work is highly regarded and she is well-respected for efforts to promote cost-effective and environmentally-friendly solutions in higher education.

Nominee: Jennifer Mathews
School:  St. John Fisher College Wegmans School of Pharmacy
Dr. Jennifer Mathews is well deserving of the Thought Leader Award.  In the St. John Fisher College Wegmans School of Pharmacy she works tirelessly with students and faculty alike to implement ExamSoft.  Her efforts span curriculum as well as assessment issues. From the curricular perspective she works with faculty on their course level curriculum maps so that they can demonstrate how the learning objectives align with assessments and changes to course syllabi. From the assessment perspective she has created exam maps that demonstrate how tests can be carefully crafted to meet the standards for content and level in Bloom’s Taxonomy.  She assists with training on the program and helps with tagging exam items appropriately.Beyond training and support, Dr. Mathews also does extensive troubleshooting. If and when a problem occurs for either a faculty or a student, she is quick to contact ExamSoft support for a solution. Our faculty members have come to rely on her as a valuable resource.Dr. Mathews was the first to pilot ExamSoft in her classroom and since then has helped generally with implementation challenges as well as challenges associated with resistance to change.  She is in frequent contact with ExamSoft to offer suggestions for how to improve the program.Overall Dr. Mathews has championed our school’s move to the ExamSoft environment and has effectively supported our transition.  We are very grateful for her tireless work and commitment to quality assessment in higher education. We would very much like to see her recognized for her efforts.

Nominee: Eric Ermie
School: Ohio State University College of Medicine
As busy as he is with his job-related activities, Eric Ermie is incredibly gracious with his time when it comes to advising colleagues at fellow institutions on general advice and best practices.  He tirelessly coaches institutions that are newly adopting ExamSoft, and graciously serves as a thought leader when it comes to devising methodologies that will improve student learning outcomes. His research in this area makes a real difference in his own institution and countless other Health Science programs.


Helping Others Award - Program that goes above and beyond to spread best practices to help their peers succeed
 

Nominee: Anna Maria Murray
School: Florida Coastal School of Law
This individual assists other schools within the consortium to provide individual training on SofTeach and PrintX. She works diligently to provide meaningful training seminars, to improve processes, and ensures exam success for exam managers. She has also been one of the key individuals to launch ExamSoft workshops for students during the semester, in order for students to be adequately prepared on exam day. The workshops have been implemented to contain DE components for students. She has received great feedback on the effectiveness of the workshops and the overall performance of students.

Nominee: Anna Maria Murray
School: Florida Coastal School of Law
Anna-Maria Murray, the Academic Technology Coordinator, always ensures that anything related to ExamSoft during all exams, goes smoothly. Anna-Maria not only provides support for her fellow colleagues, but also provides support to students who need assistance. Anna-Maria always makes herself available and goes above and beyond when it comes to ExamSoft. I recommend her for this award. She also has conducted several training sessions, ensures uploads, and overall exam success.

Nominee:  Joseph Baldelomar
School:  Nova Southeastern University - Shepard Broad Law Center
Mr. Baldelomar is always looking for ways to improve his skills by participating in trainings and various workshops. He indeed is a great asset to the Law Faculty. Joe is always looking for a way to help our faculty members with ExamSoft. He is always willing to attend webinars and trainings, in preparation to assist with any concerns. He indeed goes above and beyond to help and empower others in our department, across the University, and various faculty members with ExamSoft.
As busy as Joseph is with his job-related activities, he is exceptionally courteous with his time when it comes to guiding colleagues at fellow institutions on general instruction and best practices. He tirelessly coaches faculty members that are newly adopting ExamSoft, and graciously serves as a trainer when it comes to developing approaches that will improve student learning outcomes. He has been one of the key individuals to launch ExamSoft workshops for students during the semester. He makes a real difference in our institution.

Nominee: Gretchen Herfert
School: North Hennepin Community College
I would like to submit my nomination for Gretchen Herfert and Denise Dumas, both Administrative Assistants at our College of Nursing. They have done a tremendous and vital job in moving the ExamSoft program forward for both students and faculty.  Both have worked many hours providing assistance to faculty, to help us understand ExamSoft program better. In addition, Gretchen has successfully developed highly professional faculty and student instruction tools that our college is utilizing in place of the ExamSoft instructional tools. Gretchen has also stayed on campus well beyond her work hours to assist faculty and students when taking their first exams. Gretchen has also been a wonderful liaison working with Corbin and our IT Department to successfully implement the ExamSoft program. I am hopeful that you will highly consider and recognize Gretchen and Denise for their outstanding contributions to our college and to your company. Thank you. Mary Sladek, NHCC Nursing Faculty.

Nominee: Denise Dumas
School: North Hennepin Community College
I would like to submit my nomination for Gretchen Herfert and Denise Dumas, both Administrative Assistants at our College of Nursing. They have done a tremendous and vital job in moving the ExamSoft program forward for both students and faculty.  Both have worked many hours providing assistance to faculty, to help us understand ExamSoft program better. In addition, Gretchen has successfully developed highly professional faculty and student instruction tools that our college is utilizing in place of the ExamSoft instructional tools. Gretchen has also stayed on campus well beyond her work hours to assist faculty and students when taking their first exams. Gretchen has also been a wonderful liaison working with Corbin and our IT Department to successfully implement the ExamSoft program. I am hopeful that you will highly consider and recognize Gretchen and Denise for their outstanding contributions to our college and to your company. Thank you. Mary Sladek, NHCC Nursing Faculty.

Nominee: Jeff Reedy
School: Touro University
Jeff goes above and beyond.  He patiently, calmly, and professionally assists with every step of exam creation and production. He makes himself available for every single exam.  He is consistently available and his help goes above and beyond the call of duty to help make every exam fly as smoothly as possible. He regularly saves the day!

Nominee: Kris Wuensche
School: Texas A&M Health Science Center College of Nursing
I have shared the College of Nursing’s positive experiences with Examsoft, the company, and the various products, so that other colleges at the Texas A&M Health Science Center have also adopted it as an assessment product (including the College of Medicine and College of Pharmacy).  In addition, I have provided numerous references to other schools around the country, who have contacted me requesting feedback on ExamSoft's superior customer service and responsiveness to requested enhancements.  My representative (Sherrod Seeherack) knows me well, as we frequently dialogue on ways to improve SofTeach and SoftScore.  I have been a strong advocate for ExamSoft.  Thanks for the consideration.

Nominee: Leisha Griffiths-Mark
School: St. George's University
From the onset of our institution utilizing ExamSoft, Leisha has been forthright in helping all course directors with ExamSoft’s implementation and problem solving. As our liaison with Examsoft, she uses a hands down approach, to fine-tune our programs across various courses and schools. Overall, she promotes the success of our institution.

Nominee: Jayne Pawasausakas
School: University of Rhode Island College of Pharmacy
Dr. Pawasauskas has been essential in the implementation of ExamSoft to our program.  She took the lead on developing our workshops to help guide others to use the software.  She has countlessly worked one-on-one with several others, to help faculty members with questions or troubleshoot possible problems during other’s exams.  Additionally, she and I have shared knowledge of ExamSoft through presenting a poster highlighting our student and faculty perspectives of transitioning to ExamSoft at the AACP Annual meeting.  We have also completed comprehensive webinars detailing our College's strategy and implementation of ExamSoft.  Dr. Pawasausakas truly has been the go-to person for the implementation of ExamSoft for our College and we would be lost without her.

Nominee: Jane Souza
School: St. John Fisher College Wegmans School of Pharmacy
Jane has been a wonderful spokesperson for best practices that help others.   She exudes passion that energizes others.  She freely shares her learning’s, both good and bad, for the benefit of her peers.  The world of education is better as a whole with people like Dr. Souza lighting up a path for others to follow.

Nominee: Jane Souza
School:  St. John Fisher College Wegmans School of Pharmacy
It is my pleasure to nominate Dr. Jane Souza for the ""Helping Others Award"".  Dr. Souza has gone above and beyond both within St. John Fisher College and nationally. The Wegmans School of Pharmacy adopted ExamSoft in the Spring of 2012.  Since that time, we have transitioned to administering most of our assessments, beyond just exams, in ExamSoft.  As an early adopter and leader in the realm of assessment, Dr. Souza had the foresight to recognize the importance of our exam coding.  As with many other professional programs, our program relies on the guidance of the Pharmacy accrediting body, ACPE (Accreditation Council for Pharmacy Education).  For the curriculum, this guidance is provided by Appendix B, C, and D. Dr. Souza recommended that all assessments be coded and mapped to these appendices within ExamSoft. Importantly, she championed for us to provide that coding to all other Schools of Pharmacy in an effort to create opportunities for sharing of questions.  The coding was accepted for online dissemination through the PEAAS (Pharmacy Education Assessment and Accreditation Services) program and was also made available through round-table and poster presentations at the national AACP (American Association of Colleges of Pharmacy) meeting.  Dr. Souza has provided webinars through ExamSoft on best practices from our institution.  In addition, Dr. Souza has been invited to present information related to implementing ExamSoft within the School of Education and the School of Business, here at St. John Fisher College.  She has worked diligently to help others see the importance of assessment within our respective programs, and has championed ExamSoft as a mechanism for achieving that goal.

Nominee :Helena Russell
School:  Eastern Virginia Medical School
Helena strongly and successfully advocated to bring ExamSoft to EVMS and used her own academic program as the trial. Upon learning all the ins and outs of the software, Helena championed the adoption of ExamSoft into several of the other Health Professions programs. She teaches best practices to the faculty and staff of each program. She also hosts training sessions for the students, assists them in the installation and registration of the software, and  teaches them how to take an exam. ExamSoft would not be as integral to the EVMS Health Professions programs, were it not for Helena’s continued training and support.

Nominee:Peter Redovich
School: College of Human Medicine, Michigan State University
Mr. Pete Redovich is our “can-do” information technologist at the College. Given the complexities of our local computer-based testing environment, including multiple testing sites across two geographically separated campuses, Mr. Redovich has showed tenacity and competence when addressing the myriad of details and challenges that arose during the planning and initial implementation of CBT. Mr. Redovich has pursued the implementation of desired features by communicating with ExamSoft repeatedly, so that the program would address the specific needs of our students. He has found ways to continue moving our CBT initiative forward, even when his IT staffing has been significantly cut. He also has been a tireless advocate for the computer resources needed for successful implementation of CBT. He has consulted with external institutions as they have implemented CBT, such as Northwestern University. Without Mr. Redovich’s tireless efforts, it would have been impossible to implement CBT at the College.

Nominee :Chris Andrews
School: Tulane University School of Medicine
Chris Andrews is the Instructional Technologist at Tulane University School of Medicine.  Whether it’s assisting with room setup, tracking software changes to ensure compatibility, or troubleshooting on exam days, Chris works tirelessly to ensure that our exams run smoothly.  He's proactive, has a positive and professional attitude, and is always willing to offer assistance.  He has been instrumental in moving our category tagging system forward and continues to work with individual departments to assist with implementation. Given his technological expertise, Chris is in frequent contact with our client service representatives, whether it’s to offer suggestions on how to improve the ExamSoft experiences or volunteering to pilot new features. Overall, he is an invaluable resource and an integral member of our ExamSoft administrative team.

Nominee:  Pat Smith
School:  San Joaquin College of Law
Years ago when the ExamSoft technology was being newly introduced to all of us at San Joaquin College of Law, I handled the original implementation at our school.  I would like to nominate Pat Smith, Law Coordinator at San Joaquin College of Law, as she has raised the bar in the students ability to connect to the process. During finals she helped multiple students solve their specific challenges on various  laptops. She has the ability to keep students calm during very stressful times. Often, I hear her call ExamSoft support and explain the difficulties the students are experiencing, just to help them work through the process.  She has identified areas of concern for ExamSoft and worked through those issues with the techs there.  She has effectively worked with our IT department to help get ExamSoft instructions out to the student body. This makes the process seamless while students are studying and preparing for the challenges they face when sitting for the California Bar Exam.

Nominees: Dr. Carey Williams, Dr. Zara Ross, and Dr. Amy Baldwin
School: St. George's University
When SGU started using ExamSoft in February 2012, a faculty group of Dr. Carey Williams, Dr. Zara Ross, and Dr. Amy Baldwin, volunteered their courses to be used as the ExamSoft pilots. They did not do it for any tangible rewards or recognition, but out of a genuine desire to be a part of the revolution that is happening in higher education and to ensure that SGU is a leader and not a follower with ExamSoft. Theirs was a willingness to help, unafraid to be the guinea pigs. They took the first plunge into the technology, and didn’t just sit back and let things happen to them, but gave great feedback. A number of changes were made to SGU’s program.  Those changes were mostly driven because of the feedback received from these three individuals that have been very active in encouraging other faculty and administrators about using ExamSoft. The Educational Computing Team (ECT) also used these individuals as resources on their faculty training program. They have motivated other faculty and helped to inspire confidence in the software when others tended to hesitate. At a recent Committee for Technology-Based Teaching and Learning (CTTL) meeting, Dr. Baldwin made an articulate, passionate, and inspirational speech about the benefits of ExamSoft. It was the sort of speech that should be immortalized in print and made available to everybody who is contemplating using ExamSoft. Dr. Williams is very good at putting his hand on a shoulder and saying “Don’t panic” and easing fears. Dr. Ross has worked assiduously to ensure that proper operational policies are put in place to make sure that ExamSoft works for the University. These three individuals have made a huge difference and contributed to the successful deployment of ExamSoft at SGU.

Nominee: Alejandra Zertuche
School:  Feik School of Pharmacy at the University of the Incarnate Word
The implementation of ExamSoft into the Feik School of Pharmacy curriculum would not have been such a resounding success without the help of Ms. Alejandra Zertuche.  It is my and Ms. Linda Etter’s honor to nominate Ms. Zertuche for the Thanks Award.  Ms. Zertuche is the Assessment Coordinator for the school.  When she was hired this summer we did not use ExamSoft, nor was its administration a part of her job responsibilities.  However, she did not hesitate at all in taking on the task of ExamSoft implementation.  It was a challenge at first, but she has the faculty and students so well trained that ExamSoft is now a seamless addition to our school. Without prior experience, she started using ExamSoft in June of 2012 and posted 2 school-wide comprehensive exams on August 10, 2012.  These exams help the students and the FSOP Assessment Committee gauge how prepared our students are for the National Association of Boards of Pharmacy exam (NAPLEX.) For Fall 2012, she monitored 44 Exam Managers, 302 Exam Takers, and 27 courses.  Since Ms. Zertuche  started managing ExamSoft, Exam Managers have created 2,048 items and have administered 113 quizzes and exams.  She has been on-call for every exam in the school.  At first, she frequently had to go to the classroom to help faculty and students.  It did not matter when the exam was scheduled, she made sure she was available to help.  Her presence and expertise transformed students’ anxieties concerning online exams to a willing acceptance of the new exam administration system. The performance of all of the exam items was analyzed by using the psychometric measurements provided by SoftScore.  Questions that perform poorly are constantly being revised.  In addition, by the use of Categories, ExamSoft has helped course instructors to know if the students are learning, what are they learning, and if they are prepared for more advanced courses. Ms. Zertuche has personally assisted all of our Exam Managers in how to use ExamSoft.  She has attended all the webinars provided by ExamSoft, and she has created customized instructions, illustrations and presentations for our FSOP Exam Mangers.  These include:
• how to use the Custom Home Page (CHP) to track Exams and Exam Takers
• how to edit exam posting information
• how to bulk edit items
• how to tag questions with categories
• how to report exam taker results with categories
• how to release reports to exam takers
• how to troubleshoot frequently-occurring technical issues
• how to review exams before posting themS
She is in constant contact with our ExamSoft technician, Adam Katz (who is great, too) in order to be prepared for troubleshooting issues and to offer suggestions on improvements.  It is very satisfactory to see a class of 102 students start and finish an exam without complications. It would have been impossible to get the overwhelming faculty support of ExamSoft that we have achieved without Ms. Zertuche’s capable assistance on so many fronts.

Nominee: Jenelle Mitchell
School:  St. George's University
As Examsft administrator, Jenelle has gone to great lenghts to work with exam managers and students alike to ensure a smooth implementation. She is ever ready to help and hold us up when it matters most.

This category perfectly describes how Jenelle has worked to effectively implement ExamSoft at SGU. With class sizes over 500 in the Medical School alone, this has been a tremendous task. Working closely with faculty, she has always been ready and willing to assist with any question or problem to ensure that ExamSoft has run smoothly.  Jenelle deserves this award, as the SGU faculty would not have not been able to employ ExamSoft without her support!



Student Success Award - Program that uses exam feedback to strategically improve the trajectory of their students
 

Nominee: Andrea Gordon
School:  University of North Texas Health Science Center at Fort Worth Texas - Texas College of Osteopathic Medicine
Andrea Gordon has coordinated the ExamSoft system for the University of North Texas Health Science Center since its inception.  From day one, Andrea implemented solutions to enhance and simplify the student computer-based testing experience.  She developed and implemented our current computer-based testing processes. When we went live with ExamSoft, our students resisted the change from paper-based to computer-based testing, and Andrea was the liaison to receive student feedback, make changes when needed, carry concerns and suggestions back to ExamSoft, and aid the students in adjusting to this new method of testing.  Andrea designed a method of post-exam review using ExamSoft (before the new post-exam review features were available) which proved extremely successful in helping our students learn from items they missed on high-stakes exams.  Students are most pleased with the ability to get their exam results back less than an hour after the end of the examination, and Andrea (through ExamSoft) is the reason for that increase in efficiency. She worked directly with ExamSoft developers to resolve technical issues which resulted in a smoother testing experience for our students.  She promoted the need for enhanced features like highlighting in the question stem and more detailed exam-taker snapshots to allow us to better answer students’ questions regarding supposed mis-marked items. Andrea is present in EVERY high-stakes computer-based examination at our campus and makes herself available to the students to receive their direct comments about their testing experience. Andrea’s extraordinary work has resulted in complete acceptance of the ExamSoft system by Texas College of Osteopathic Medicine students and the adopting of this platform for testing two additional programs, Physician Assistant and Physical Therapy students. Andrea is a student advocate and has profoundly enhanced our students’ exam taking experience through the use of the ExamSoft system, and I wholeheartedly and enthusiastically nominate her for the Student Success Award.

Nominee: Mary Ellen Shea
School:  College of Human Medicine, Michigan State University
Our second-year basic Science curriculum is an integrated problem-based learning course, comprised of 10 systems-based domains. Each domain integrates content from 10-12 disciplines such as microbiology, pathophysiology, and pharmacology. Domain content examinations test student’s across all domain disciplines. Ms. Shea created a program that produces individual student reports on their performance for each discipline on the test. This provides feedback that allows students to identify their individual strengths and weaknesses. This is proving invaluable when students study for their USMLE Step 1 licensure tests. Ms. Shea’s knowledge of ExamSoft software and additional programming expertise was critical to the successful “in-the-background” implementation of computer-based testing at the College.

Nominee: Joanie Selman
School:  Stephen F. Austin State University school of Nursing
The faculty of the DeWitt School of Nursing has always advocated for best assessment practices, specifically with testing. The testing committee trains new faculty and provides refresher courses to other faculty in item writing and analysis. Providing support and recommendations about exam analysis is the most important task of the committee. We strive to continuously improve content validity of our exams. As course faculty and committee members, we always review each item stem, answer, distractor, and rationale, to ensure the highest levels of reliability and validity. Mrs. Selman is the fearless leader of this testing committee and enables us to graduate well-prepared nurses. She is also a big reason why our NCLEX pass rate is over 97%.


Thanks Award - Individual that has no hesitation to call ExamSoft and speak their mind and that repeatedly helped the ExamSoft Team learn, improve and better ourselves
 

Nominee: Jana Mulkern (Brady)
School: Boston University School of Medicine
I am writing to enthusiastically recommend Ms. Jana Brady Mulkern for the ExamSoft Thanks Award. Jana is an educational technologist for our Educational Media department, and she is simply an invaluable resource to our institution. She is constantly finding technology solutions for our classroom challenges, and she makes the process of implementation not just painless, but actually fun! Jana has been instrumental in organizing workshops in various areas that are of great importance for our group of educators. Jana has cultivated relationships with many vendors on behalf of BUSM, and we have been the beneficiaries of her networking. Recently, a major effort of Jana's has been helping us all to transition to ExamSoft use. I believe that by helping us to implement this and other technologies, she has truly transformed the educational landscape of our medical students. Jana brings much enthusiasm and professionalism to these activities and I am constantly impressed by her dedication to all of her pursuits. The amount of work that she does on her own appears to be equivalent to 3+ FTEs!!  In terms of our recent move to ExamSoft, Jana personally offered to input my questions when we were experiencing cross-platform technical issues. She also went above and beyond by bringing senior members of the ExamSoft Company into the loop on our issues, so that we could all learn from this experience and work together to improve the product for both students and faculty. Likewise, on exam day she was able to troubleshoot student issues in a calm and professional manner, and I can't stress the importance of this enough, particularly for students who are in the midst of a high stress experience in the first place. In summary, Jana Brady Mulkern has been such a positive presence in our educational support staff in terms of seeking out new solutions for our educational needs, in supporting faculty implementation of these solutions, and in terms of offering professional support to our students. Furthermore, her dedication and work ethic are truly impressive, and I would be so pleased to be able to join ExamSoft in recognition of her outstanding service.

Nominee: Pei Pei Tan
School:  UCLA School of Law
I just wanted to put in a good word for Pei Pei Tan.  In my view she has been instrumental over the years with helping ExamSoft identify both software glitches, procedural issues, and has enabled ExamSoft to address problems before they became widespread.  In many ways she has been a very valuable asset to ExamSoft by helping to improve the product as well as the company’s reputation.  I’m sure you have many worthy candidates, but I think she has been exceptional in this area, and hope that you and others agree with my views.

Nominee: Alejandra    Zertuche
School:  Feik School of Pharmacy at the University of the Incarnate Word

Alejandra has played a pivotal role in open-mindedly voicing concerns and suggesting improvements that have proven critical in ultimately bettering our ability to bring forth better products to empower students and faculty alike. She has been a true leader when it comes to 'training the trainer' in developing and implementing strategies within her account and showing others the path to success, while communicating the benefits of the product suite to others within her account and back to us at every turn. She has been extremely adept and self-sufficient in creative problem solving, and has no fear of thinking outside the box and feeding that information back to us.